What you'll need to file your claim.
What you'll need to file your claim.
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Flexible Options for Repair or Replacement
Repair My Device
If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved.
Replace My Device
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
When to expect your replacement device...
| Claims approved on | Delivery day |
|---|---|
| Monday - Thursday by 7pm ET | Next Day |
| Friday by 7pm ET | Following Monday |
| Saturday by 12am ET | Following Tuesday |
| Sunday by 12am ET | Following Tuesday |
* We may approve your claim instantly or it may take several days depending on the type of claim and as long as we've received all the information we need to process it. Holidays may impact shipping times.
File, continue, or track a claim
for your mobile device.
Let's get you started.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
CAPTCHA Code is required
Serial Number is required
/general/fileclaimhybrid/
/general/track-my-claim/
/general/ivr-edit-claim/
https://mytmoclaim.com
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Required field: Enter your email address
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Required field: Enter your ZIP code from your claim
When did the incident occur?
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Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
Multiple possible devices
We've found multiple devices associated with the mobile number entered. Please provide the serial number(IMEI) of the device you're claiming.
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Required field: Serial Number of Claimed Device
Unfortunately, the serial number entered does not match our records. Please try again.
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